Privacy Policy For Our Water Restoration Company

Welcome to the privacy policy of Everett HydroHeroes. We value your privacy and are committed to protecting your personal information. This document outlines how we collect, use, and safeguard your information when you visit our website or utilize our services.

Introduction

Purpose of the Privacy Policy

The purpose of this Privacy Policy is to inform you about the types of personal information we collect, how we use it, and the measures we take to protect it. By using our services and visiting our website, you consent to the practices described in this policy.

Scope

This policy applies to all personal information collected through our website, everettwaterdamagepros.com, as well as any information collected through our service interactions.

Information We Collect

Personal Information

When you contact us or use our services, we may collect the following types of personal information:

• Name: To address you correctly in communications.
• Contact Information: Such as phone numbers and email addresses for service inquiries and follow-ups.
• Location Information: Your address may be collected to provide accurate service options.
• Payment Information: Credit card details and billing addresses for processing payments (this is handled securely through a third-party payment processor).

Non-Personal Information

We may also collect non-personal information automatically when you visit our website, such as:

• IP Address: Used to identify your device and enhance website security.
• Browser Type and Version: Helps us optimize our website for various browsers.
• Referring Website: Information on how you found our site.
• Pages Visited: To analyze user behavior and improve our website.

How We Use Your Information

Service Delivery

We use your personal information to provide you with our water damage restoration services, including:

• Scheduling appointments
• Communicating with you regarding your service requests
• Processing payments for services rendered

Marketing Communications

With your consent, we may use your contact information to send you marketing communications about our services, promotions, and company updates. You can opt-out of these communications at any time.

Improvement of Services

We may analyze non-personal information to:

• Understand user behavior on our website
• Improve our services and customer experience
• Identify areas for operational improvements

Data Sharing and Disclosure

Third-Party Service Providers

We may share your personal information with trusted third-party service providers who assist us in delivering our services, such as:

• Payment processors
• Marketing services
• IT support services

These third parties are obligated to protect your information and use it only for the purposes for which we disclose it to them.

Legal Requirements

We may disclose your personal information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website if your personal information becomes subject to a different privacy policy.

Data Security

Security Measures

We implement a variety of security measures to protect your personal information, including:

• Encryption of sensitive data
• Firewalls to protect our servers
• Regular security audits to identify vulnerabilities

Data Breach Procedures

In the event of a data breach, we have procedures in place to assess the breach, mitigate risks, and notify affected individuals as required by applicable law.

Your Rights

Accessing Your Information

You have the right to request access to the personal information we hold about you. If you would like to make such a request, please contact us using the information provided below.

Correcting Your Information

If you believe that any personal information we hold about you is incorrect or incomplete, you have the right to request corrections.

Deleting Your Information

You have the right to request the deletion of your personal information under certain circumstances. We will comply with your request unless we have a legal obligation to retain it.

Opting Out of Marketing Communications

If you no longer wish to receive marketing communications from us, you can opt-out at any time by following the unsubscribe instructions included in our emails or by contacting us directly.

Children’s Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete such information.

Changes to This Privacy Policy

Policy Updates

We may update this Privacy Policy from time to time. If we make significant changes, we will notify you via email or by posting a notice on our website. We encourage you to periodically review this policy for the latest information on our privacy practices.

Contact Us

How to Reach Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

• Company Name: Everett HydroHeroes
• Location: 909 SE Everett Mall Way, Everett, WA 98208, United States
• Website: everettwaterdamagepros.com

Final Note

Thank you for trusting Everett HydroHeroes with your water damage restoration needs. Your privacy is important to us, and we are committed to protecting your personal information as we provide you with our services.